/plan Support

Common questions

Account & data

Delete my account

You can delete your account and all of its data from inside the app: tap your avatar → Settings → Account → Delete Account. Deletion is scheduled immediately and your data is permanently removed. No email required.

Reset my password

On the login screen, tap Forgot password? and we’ll email you a reset link. If the email doesn’t arrive within a few minutes, check spam — and make sure you’re using the address you signed up with.

Who can see my events

You decide. Family and friends see different levels of detail on your events, set per connection. People you haven’t connected with see nothing. There are no ads and your calendar data is never sold.

Billing

Subscriptions

What’s free, what’s paid

Everything personal and social in /plan is free, forever. The subscription unlocks Business mode — a public booking profile, services, clients, and appointments.

Cancel or manage

Subscriptions are billed by the app store, so manage them there: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → profile → Payments & subscriptions. Cancelling keeps Business mode until the period ends.

Refunds

Purchases are processed by Apple or Google, so refund requests go through them: reportaproblem.apple.com for the App Store, or the Play Store refund page for Google Play.

Troubleshooting

Quick fixes

Not getting notifications

Check that notifications are allowed for /plan in your phone’s settings, and that you haven’t muted the app’s notification channel. Reinstalling the app re-registers your device.

Calendar looks out of date

/plan keeps a copy of your calendar on your device so it opens fast, then syncs. If something looks stale, pull to refresh — or close and reopen the app to force a fresh sync.

Can’t find a business

Business search matches the business name and the account name, within the distance you’ve set. Widen the radius, or ask the business for their /plan link or QR code — those always work.

Still stuck? Write to us.

Email admin@bonedogstudios.com with what you were doing and what happened — screenshots help. We answer every message, usually within two business days.